FAQ


Who are these packs for?

We have carefully curated our menus to assist mamas during the most demanding transition of their lives.

Our aim is to focus first on the needs of the mother by providing nutrient-dense, healing, energising, nourishing, seasonal, locally sourced, ready to eat, zero waste, warming, easy to digest, wholefood based meal packs (including main meals, snacks & drinks).

Why do new mamas need your food?

Because the postpartum period is SERIOUSLY demanding. Like even more than when you were pregnant. Not only are you recovering from whichever way the babe exited your body, you are still depleted in so many nutrients from the marathon of pregnancy & also whaddaya know there’s a small human who is wholly dependent on you for everything.

It’s a time when your routine is all over the shop (sleep? huh? who? what?), you may have bub attached to your boob/in your arms for what feels like 24/7 and life is seriously non-stop-but-you-don’t-feel-like-you’ve-left-the-couch-today all at once!

It’s a strange but glorious time.

Thus we have designed these meal & snack packs to ensure you spend as little time in the kitchen as possible and at the same time are nourished & satiated for this full time gig you’ve just landed yourself in – motherhood!

Do I need to have recently had a baby to order your food?

No way! We don’t discriminate – our food is for all!

Tell me a little more about your style of cooking

We promote a menu first and foremost focussed on replenishing maximum amount of nutrients directly to our customer (whether that be a mama immediately post-birth or any person who needs a whole lot of goodness STAT!)

On top of being jammed full with all sorts of macro & micronutrients our food has a strong focus on hydrating and healing – essential for those in their fourth trimester.

Our cooking methods reflect ancestral styles of preparing meals (focussing on nose-to-tail, slow cooked, easily digestible options) which aligns perfectly with both Ayurvedic & Traditional Chinese Medicine wisdom for new mothers in their first 6 weeks.

We use animal products throughout our menu (including within our ‘Vego’ menus) as we believe their careful consumption through this period provides many positive health benefits.

We believe they have a crucial role assisting a mother’s transition to a new (old) body and the additional demands that come with this time (sleep deprivation, breastfeeding establishment, life in general).

We endeavour to support ethical & local suppliers when it comes to sourcing our animal products and choose organic where available.

We understand many of us have limited diets due to all sorts of reasons and are happy to discuss your individual dietary requirements (dairy free, gluten free, vegan etc) & the impact that has on any of our items. Please get in touch via our ‘Contact Us’ page.

Whereabouts do you deliver to?

Our delivery zone spans along the coast from as far as Austinmer in the north down to Vincentia in the south.

We deliver to all areas of Wollongong, Lake Illawarra, Shellharbour (including Albion Park), Kiama (including Jamberoo), Gerringong, Berry, Shoalhaven Heads, Bomaderry (including Cambewarra), Nowra (inclusive of Culburra & Currarong) and Jervis Bay (inclusive of St Georges Basin & Sanctuary Point).

Phew!

Not sure if your area is covered? Send us a message via our Contact Us form & we’ll let you know ASAP.

I live in Sydney - can I still order your food?

At this stage we can offer deliveries if you live within a 20km radius from smack bang in the middle of the Sydney Harbour Bridge. Outside of this zone additional delivery locations include Southern Sydney/Sutherland Shire & the Campbelltown/Macarthur areas.

If you are not sure if your address is included just drop us a message on the 'Contact Us' page with your postcode and we'll let you know one way or another. 

Please note if you personally do not live within our reach we are also happy to deliver to family/friends who do live in our delivery zone. 

Please also note delivery days for Sydney deliveries change each week so if you would like to make an order for delivery to a Sydney address please get in touch with us first (via the 'Contact Us' page) and we will confirm with you when the next delivery day is. Our website will not allow orders to be processed to any Sydney address so hit us up first so we can ensure to add your postcode to the inner machinations of our website and your order won't be knocked back.

How much does delivery cost?

Free delivery is offered for all areas outlined above for all orders $75 and over. If you live outside this area or your cart total is less than $75 please get in contact with us & we’ll work something out. 

When do orders close?

Orders close every week on Sundays at 5pm.

I've ordered one of your packs, what happens now?

Sit back & relax! We will be creating all the delicious items you have ordered on the next Tuesday. Deliveries are done on Wednesdays so that morning we will send you (or the lucky lady you have purchased one of our packs for) a text to let you/them know we will be coming by and a reminder to pop an esky or cooler bag with ice bricks at your front door if you are not going to be able to get your food in the fridge ASAP. All items are delivered in a cooled or frozen state, thus we take no responsibility for spoiled/damaged food. 
Once your food has been delivered, we will send you a text so that you know that it is there. A menu with a full rundown of the items included in your pack, their ingredients, why they're important for postpartum & cooking/storage instructions will be left with your order.

When will you deliver my pack?

As mentioned above, delivery will occur on Wednesdays. It is crucial you give us your phone number (or the phone number of your loved one if you are sending our food as a gift) so we can be in touch the morning of delivery & again after we've made the drop.

Can I buy one of these for my friend/co-worker/relative? Can I write a personal note?

You thoughtful thing! You sure can. You can write a little message on the Cart page before you enter your details. Please also don’t forget to give us the name, phone number & address of the recipient on the Shipping page so we can make sure it gets there safely.

Do you do gift cards? 

We sure do! And what an excellent gift buyer you are!

Where do you make all this delicious food? Who makes it?

All of this scrumptious food is made in our commercial kitchen in Gerroa by the two chicks on the About Us page.

Can I give you back these jars to reuse?

Yep you sure can. Hit us up on the Contact Us page and we will swing by to pick them up when we’re next in your area.

Is your packaging compostable/recyclable?

Yep it sure is. All of our BioPak branded packaging can be either placed in your home compost or into your yellow bin. Obviously all the glass jars can also be recycled however if you’re not going to reuse them we ask you contact us via our Contact Us page & we will swing by & pick them up as the jars & lids can be sterilised to be used again.

Can you post any of your items? 

At this point in time we are not offering this service, however we intend to in the near future so keep an eye on our socials for updates.

I have other children at home, do you have any family meals I could add to my order?

This is another option we are planning on adding to our repertoire, so as per the answer directly above keep an eye on our Facey or Insta for announcements regarding this.